We aim to dispatch your lights within 5 working days. If for some reason you need them sooner please include this information when ordering.
Not to worry, the manufacturers of these solar lights have a one or a two year warranty which we will uphold. Please check the description for the product in question. If you run into difficulties with your solar light,just get in touch with us here and we will help arrange a replacement if it's within the warranty.
E-cards & Virtual Gifts
When you design your e-card, you will be able to select the delivery date. We will send your e-card to the recipient on the day that you have selected.
You will receive a preview of your designed e-card to you email after you checkout.
When you purchase a virtual gift, you will receive an email letting you know that your gift has been received. Your donation will transform the life of someone without access to electricity and lighting!
Shipping & returns
You can calculate the shipping costs when adding solar lights to your cart. If the calculator is not able to generate the shipping costs,please get in touch with us here and we can work out what the cost will be.
We aim to dispatch your order within 5 working days. Please see usual delivery times for UK deliveries:
- UK Standard delivery: 3-5 days from order placed
- UK tracked delivery: 1-3 days from order placed.
Items are shipped from the UK. International delivery times may vary.
To receive standard delivery items including Christmas Cards, UK orders should be placed before 16th December. Items are shipped from the UK. Please allow additional time for international orders
Solar light, book and Christmas card orders placed between 23rd December and 2nd January will not be dispatched until after 2nd January.
Customs and duties for delivery addresses outside of the UK - 'If your shipping address is outside the UK, your order may be subject to duties and import taxes which you will be required to pay. These rates are set by local customs departments and can vary between locations. We expect that For goods with a value over £135, customs charges will continue to be applied. Customs departments will be in touch with you to collect a payment which if unpaid, could result in a delay or return of the order to the UK.
We will replace a faulty light for free within the warranty period of your product. If you would like to return your solar light for another reason, please get in touch with us here.
SolarAid branded merchandise are made to order by Teemill. If there is a problem with your order, please contact us within 14 days of product delivery. We can offer a free replacement or a refund in the case of a damaged product or manufacturing error.
If your order is Gift Aid applicable you will see a Gift Aid declaration checkbox at checkout. Please complete the declaration and checkout as usual. We will then be able to Gift Aid your donation.